Privacy Policy
We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices of such information gathered.
Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting http://www.rcmworld.com/ (“Website”) or using our ‘RCM World Official App’ (“Mobile Application” or “App”) you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website or our Mobile Application. By mere use of the Website and the Mobile Application, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
1. Collection of Personally Identifiable Information and other Information
a. When you use our Website & App, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website & App to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
b. In general, you can browse the Website & App without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website & App. We may automatically track certain information about you based upon your behavior on our Website & App. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website & App or not), which URL you next go to (whether this URL is on our Website & App or not), your browser information, and your IP address.
c. Cookies - We use data collection devices such as “cookies” on certain pages of the Website & App to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your memory storage device that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website & App that are placed by third parties. We do not control the use of cookies by third parties.
d. If you choose to buy on the Website & App, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, or other payment instrument details and tracking information from cheques or money orders.
e. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website & App, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website & App without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
2. Use of Demographic / Profile Data / Your Information
a. We use personal information to provide the services you request. To the extent we use your personal information to market to you. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
b. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website & App. We identify and use your IP address to help diagnose problems with our server, and to administer our Website & App. Your IP address is also used to help identify you and to gather broad demographic information.
3. Sharing of personal information
a. We may share personal information with other third parties and other affiliates, if such information is required for making deliveries.
b. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our PUC Holder Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.
c. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to summons, court orders, or other legal process.
d. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
e. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. If such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
4. Links to Other Sites/Apps
Our Website & App links to other websites & mobile applications that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites & mobile applications
5. Security Precautions
Our Website & App has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
6. Your Consent
By using the Website & App or by providing your information, you consent to the collection and use of the information you disclose on the Website & App in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
7. Grievance Officer
In accordance with Rule 3 (2) of the Information Technology (Intermediary guidelines and digital media ethics code) Rules, 2011, the name and contact details as mentioned in the Grievance Redressal Mechanism available on our website.
